Ignited Manager Andy Pawlowski was a recent guest on The Cranky Middle Manager Show. Wayne Turmel is such a great host and Andy is a real Rockstar in the management world. If you’ve read Ignited you’ll remember Andy as the guy at Rawlings who implemented a tool on the website to help you select the absolute best product for you. Going one step further he created a feedback loop where, if your needs aren’t met, the email goes directly to R&D. This has resulted in a much improved customer experience as well as developed some great ideas for new products. Andy has seriously impacted the business at Rawlings and in his chat with Wayne he shares some of this thoughts on how to best connect with your customer.
Check out Andy’s appearance on Wayne’s show right here