I hope you had an amazing summer and the craziness in the business world is presenting opportunities for you as opposed to challenges. This is clearly a time to stand back, assess your plan and then get going towards the worklife you want.
This summer gave me the opportunity to step into another management role as I lead the team at StreetFire.net as interim CEO. StreetFire is a very cool online video community for auto enthusiasts. As I pass the CEO reins this week, I’m proud of what we accomplished and where the team is headed.
The work of Ignited has played a greater role in our consulting business lately at Middleshift as media organizations are under greater pressure to innovate and unlock the brilliance of the managers running the show. For as we know….the team has the answers and there is no one with more ability to reinvent the business world than the manager in the middle. If you are looking to help your team with a simple exercise…walk them through the part on Implicit and Explicit needs on pages 23-25 and written about here.
Finally, I recently provided a bit of a rant on the subject of customer service for the folks of BNET. The subject, an easy one, was airlines. God knows they’ve had their problems but at the same time…what an opportunity for an airline who “gets” it.
Take a look and feel free to share your thoughts.
All the Best-